Steppe Collective Return Policy

At Steppe Collective, we strive to ensure our customers are satisfied with their purchases. Below is our return and refund policy, designed to address specific scenarios where a refund or replacement may be requested.

Eligibility for Refund or Replacement

You are eligible to request a refund or replacement under the following circumstances:

• Product Damage or Manufacturing Flaw: If the product you received is damaged or has a flaw due to a manufacturing error, you may request a refund or a replacement.

• Order Lost in Transit: If your order was lost during transit due to an invalid address provided at the time of purchase, we will consider your request for a refund or replacement.

Please note that we do not support returns for other reasons, such as selecting an incorrect size or color.

How to Request a Refund or Replacement

To initiate a refund or replacement, please follow these steps:

1. Contact Printify: Reach out to Printify within 30 days of the product's delivery date.

2. Submit an Issue Form: Use the “Submit issue” form available on our website to report your problem.

3. Provide Evidence: Attach a clear and detailed photo that shows the issue with the product, whether it is damage or a manufacturing flaw.

By adhering to these guidelines, we aim to resolve your concerns efficiently and ensure a satisfactory outcome. For any further questions or assistance, please do not hesitate to contact our support team.